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By now you know we promote Shopify as the eCommerce platform of choice, of course there are good reasons for that. Including in that reason is a great lineup of AI-powered chatbots. A Chatbot represents a number of advantages for an internet based business. The web is probably the most potent two-means communication interface in the historical past of humanity, but most firms simply use it to blast out emails. A great AI chatbot is capable of solving buyer queries with its intelligent conversational features, and you may count on it for triage and routing and data-driven insights. If you’re presently utilizing a normal chatbot, however want to improve to an AI-powered one, we’ve put collectively a list of the most effective AI chatbots for 2024. Fortunately, the next advancement in chatbot expertise that may clear up this downside is gaining steam — AI-powered chatbots. Stay updated with the latest advertising, sales, and service suggestions and information. If the shopper is logged in, the chatbot uses their previous purchases to inform the suggestions. If they’re not logged in, it depends on trade-wide knowledge from different eCommerce stores.   Re:Amaze – Multi Channel Live Chat, FAQs, and Bots Re:Amaze originally was a multi channel live chat system, created specifically to handle and manage multiple websites’ live chat systems all at once. It has done its job wonderfully well, and now it expands to AI chatbots. Their 3 main embeddable are: The chat box / shoutbox with bots FAQ page Contact Us form They have 3 built-in bots that will handle common questions: Hello bot, FAQ bot, and Order bot. These built in bots will automatically handle greetings and simple questions, any articles that can be found within your FAQ, and manage your questions regarding your orders. Customizable cues to display automated message by the bots. This allows certain trigger to happen to let the bot ask more questions. For example if a user visit a specific page within our website. Customizable workflows to enhance effectiveness of your customer support platform. This will automate specific questions that can be answered. Create custom bots triggered by using cues which allows people to go through an automated Q&A that we define within the Re:Amaze system. Re:Amaze Inbox: Manage all conversations created between visitors and customer supports or bots Group any conversation from multiple brands into a separate tag inside one system Re:Amaze Reports Module: View different high level reports prepared by Re:Amaze Volume report as well as each staff report Re:Amaze Articles Module: Manage FAQ articles into separate group and status Auto link between all active articles with the FAQ bot There is an auto FAQ page created by Re:Amaze for all active articles that can be embedded into any website Re:Amaze Cues and Workflows: Manage triggers for custom shoutouts and bots Engage customers based on certain criterias Manage automation with predefined responses Re:Amaze Chatbots Module: Manage the 3 built in bots: hello, order, and FAQ Create custom bots Manage bots’ conversation flows Connect bots to specific cues Tidio – Live Chat, Bots, and Email Marketing in One Tidio has 3 different main features: Live Chat Chatbots system Email Marketing management Each of this has its own pricing policy, but they can work together to make a good solid solution. The live chat system is simple and not as complicated as Re:Amaze, however, that also means that it’s not as detailed. Chatbots are Tidio main component. Some of its amazing features are: Very easy to create especially with many different templates serve as a guideline Very easy to view and test, with its own window without testing the live site The bot workflow panel has a lot of features from triggers, conditions, and actions, way more than what Re:Amaze bots are currently capable of However it lacks the FAQ section and there’s no built in FAQ bot. All visitor contacts are stored inside the contacts module which then can be used by the Email Marketing management. The Email Marketing management has some templates that can be used right away, however, it is lacking the capability to segment the customers, unlike Omnisend. Tidio Chatbots Panel: Manage different type of bots View bots reporting In depth bot controller from triggers, conditions, and actions Welcome message and bot ending message config Cost extra to have this module in your apps Tidio Email Marketing Module: Manage email marketing campaign Different templates to get you started Cost extra to have this module in your apps Tidio Channels Management: Manage live chat UI Setup additional channels such as messenger and email Chatra – Simple Chat Bots Chatra is quite similar to Re:Amaze in regards to how the bot works, there needs to be a lot of trigger to let the bot know it’s time to start. The panel is way simplified compared to the others, this is because its features are not as mature as the other options. This is great for beginners using chatbots. Chatra can build groups and departments just like Re:Amaze and even create group conversations They have 6 trigger templates that are commonly used but the triggers are not as descriptive and details as the others. Chatra Conversations Module: Manage group conversations as well see real time online visitors Manage all conversations created between visitors and customer supports or bots Chatra Targeted Chats & Triggers: Manage triggers for bots Control how the chat widget shows up and interact based on triggers Chatra Automated Answers and Scenarios: Control bot messages and cycles From the trigger we can activate any scenario we’ve built here Create multiple scenarios to build a better bot, an example available here: https://chatra.com/bot/ Chatra Channels Module: Manage connection of chatra ccount to chat widget, email, and facebook messenger Set up your widget connection as well as appearance Comparison Summary Table FEATURES Re:Amaze Tidio Chatra Live Chat System Yes Yes Yes FAQ Articles Yes – with FAQ bot No – but it’s possible to enter each article into one big singular bot equivalent to a